Shipping policy

SHIPPING POLICY

Thank you for shopping with Hiyara Label! We carefully prepare and package every order to ensure it arrives safely.

PROCESSING TIMES

In-stock orders are processed within 1–3 business days. Business days do not include weekends or holidays. During launches, restocks, sales, or periods of high order volume, processing may take slightly longer.

PRE-ORDERS

Items marked as “pre-order” are not currently ready to ship. The estimated shipping timeframe will be provided on the product page. Please note that these dates are estimates and may change due to circumstances outside of our control.

If your order contains both in-stock and pre-order items, the entire order will ship together once the pre-order item becomes available. To receive in-stock items sooner, please place a separate order.

SHIPPING RATES AND DELIVERY

Shipping rates are calculated and displayed at checkout. Delivery times shown at checkout begin after your order has been processed and are estimates provided by the shipping carrier. Hiyara Label cannot guarantee a specific delivery date.

ORDER TRACKING

Once your order ships, you will receive a confirmation email containing your tracking information. Please allow up to 48 hours for tracking updates to appear.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, contact us as soon as possible at Shophiyaralabel@gmail.com. We cannot guarantee that an address can be changed after an order has been placed.

Hiyara Label is not responsible for orders delivered to an incorrectly entered address. If a package is returned to us, the customer may be responsible for the cost of reshipping it.

LOST, STOLEN, OR DELAYED PACKAGES

Once a package has been transferred to the shipping carrier, delays may occur that are outside of our control. If your tracking information shows that your package was delivered but you cannot locate it, please check with household members and neighbors and contact the shipping carrier.

Hiyara Label is not responsible for packages that are lost or stolen after the carrier marks them as delivered. However, please contact us, and we will do our best to help you navigate the carrier’s claim process.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery at Shophiyaralabel@gmail.com. Include your order number and clear photographs of the item and packaging so we can assist you.

QUESTIONS

For questions regarding your order or this shipping policy, please contact us at Shophiyaralabel@gmail.com.